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RETURNS & EXCHANGES

RING SIZING RETURNS & EXCHANGES: Courier fee charged at R70 for Main Centres & Towns each way.

  • Should you receive your ring and you have ordered the incorrect size,  please contact us within 5 working days.
  • We will then quote you to have the piece returned using our couriers. 
  • You may also opt to drop off at our studio in Woodstock, Cape Town.
  • Once we receive the returned item we will be in touch with you again to confirm new ring size. 
  • Depending on the piece and stock available, brass ring size changes charged at R100. Sterling Silver & pieces with stones charged at R150 per size change. Please note that size amendments on stone rings are dependant on availability of stock, as a new piece needs to made up.
  • You will be required to pay for courier charges for the exchanged item. Shipping fee for Main Centres: From R70 each way. 


RETURNS & CREDIT VOUCHERS

  • Should you receive an item that you are not happy with, please contact us via email within 5 working days.
  • Upon our assessment of the piece we can arrange a return with you via our courier services.
  • Once we receive the returned item we will be in touch with you regarding the next steps.
  • Credit vouchers will only include the cost of the item and exclude your original shipping cost as well as returns shipping cost. 
  • Kindly note we do not offer refunds. 
  • Please note: regrettably we cannot accept returns or exchanges on international orders or any 'sale', discounted or promotional items.

EXCHANGES  |   Courier Fee for exchanges charged from R70 each way.

  • Should you receive an item that you are not happy with, please contact us via email within 5 working days.
  • We will arrange a return with you via our courier services.
  • Once we receive the returned item we will be in touch with you. 
  • You will be required to pay for courier charges for the exchanged item. 
  • You are also welcome to arrange with us to collect the item from our studio in Woodstock, Cape Town.

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