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BUYERS INFORMATION

PRODUCT

Each Matter Of Fakt piece is handmade, therefore each piece is one of a kind.

Images in the catalogue are representations of the product, each piece varies in size, texture and colour.


MINIMUM ORDERS

The total cost of a wholesale order should reach a minimum of R10 000


PRICING

W/S: Wholesale Price

RRP: Recommended Retail Price ( X2 mark up)

Shipping costs are not included in the wholesale prices and will be quoted accordingly. Customs & duties fees are payable by the receiver.


LEAD TIME

Lead time is in accordance with quantity of order, and availability of stock and can range between 4-10 weeks


PURCHASE PROCEDURE

Kindly request a purchase order form to fulfill an order.

Once purchase order is complete, Matter Of Fakt will Invoice with estimated lead time; including shipping costs. Invoice is only valid for 30 days after date of invoice.

Orders are only secured when a 50% deposit has been paid within 30 days of invoice. Once proof of payment of 50% deposit is sent and money clears, production begins.

Once production is complete pieces are packaged and ready for shipping/courier. The Buyer is notified and completes payment. Pieces are posted/shipped/couriered with a tracking code supplied to the Buyer.

Matter Of Fakt is not liable once package has been dispatched and buyer has been sent a tracking code.


PACKAGING & LABELS

All pieces are individually packaged in a plastic bag for protection. Each piece also has a branded swing tag attached or earring card attached.
A jewellery bag, care card and cleaning cloth will be included for each piece. 


REPAIRS

We will repair pieces with a manufacturing fault free of charge if written notice of the claim is received by Matter Of Fakt within seven (7) days from the date the goods were delivered.

Matter Of Fakt elects to repair or replace any defective goods, Repairs shall be undertaken at such place as Matter Of Fakt may reasonably specify and the buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified.


CARE MATTERS
Although Matter of Fakt uses only quality brass, it’s important to realise that these metals will naturally discolour over time due to oxidization and exposure to alcohol-based perfumes and skin acidity. Only the chains are gold-plated so jewellery can be cleaned without worrying about the surface wearing down.

As each piece is hand-forged, slight variations are to be expected and are what make them one of a kind.

Please be gentle and do not apply lotions and or perfume while wearing your pieces. Please take special care to avoid water when wearing gold plated chains.

We high polish all brass pieces so they are shiny when you get them. Despite this, they will always dull slightly.

To clean your solid brass or silver jewellery use the polishing cloth provided. Alternatively use a soft brush, warm water with dishwashing liquid or a jewellery cleaning product, then rinse and dry with a soft cloth.

Store you pieces in an air-tight container and keep them out of the humidity in your bathroom.

The best way to keep your jewellery clean is to wear it!